Order & Payment
How do I place an order?
Browse our wide selection of products to make your selection. You may use our site navigation, search engine, product finder, product comparison or seek assistance with our KOSÉ Beauty Concierge. For product information, click on the product name and you will be directed to the product detail page.
Add your selection to your shopping cart. Click ""Add to cart"". A window will appear confirming that the product has been added to your cart. You can choose to continue shopping or view the contents of your shopping cart by clicking on ""View cart"". You may also click on the shopping cart icon at the top right of any page to access your shopping cart.
Once in the shopping cart view, you may update quantities and add or delete items. You can also select from a range of complimentary gifts with any order. Terms and conditions apply.
To place your order, click on ""Checkout"" after reading and agreeing to our Terms and Conditions. Once your order has been submitted, an email confirming...
Can I group several orders together?
Each order will be processed individually in terms of payment and shipping.
What kind of payment options can I select?
At present, we only accept payment via online banking and e-wallets. Other payment modes including personal cheque, cash on delivery, and money orders are not available.
I didn’t receive an order confirmation. What should I do next?
Please contact us via:
Email: customercare@ec-kose.com.my
Email: customercare@ec-kose.com.my
I’ve completed my order payment. What’s next?
Once your order is placed, you will receive an email confirmation. If you do not receive this within 24 hours, please contact us via:
Email: customercare@ec-kose.com.my
Email: customercare@ec-kose.com.my
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