Returns & Refunds
How do I return an item?
Kindly send in your return request via the ""Return"" button.
This must be done within 3 business days upon receiving your order. The return request is subject to approval. Please refer to our return policy for more information.
This must be done within 3 business days upon receiving your order. The return request is subject to approval. Please refer to our return policy for more information.
I received a damaged item. What should I do?
In the event of damaged/defective goods or wrong items received, kindly send in your return request via the ""Return"" button. This must be done within 3 business days upon receiving your order.
All item(s) must be unopened and in the original packaging, with all accessories and leaflets.
Once the request is approved, you may proceed to return the item(s) in their original condition together with the original invoice within 14 days from the date of receiving the parcel.
All item(s) must be unopened and in the original packaging, with all accessories and leaflets.
Once the request is approved, you may proceed to return the item(s) in their original condition together with the original invoice within 14 days from the date of receiving the parcel.
Where can I return an item?
Returns and exchanges for purchases made through our KOSÉ Official Online Store (www.kose.com.my) will not be accepted at any KOSÉ counters, e-commerce platforms (Lazada, Shopee, Hermo) or any unauthorised channels, and vice versa. Please refer to the respective channels' terms and conditions for further information.
What is the KOSÉ return policy?
Please refer to return policy here: https://www.kose.com.my/shipping-policy
For what reasons can I return an item?
All products sold on our KOSÉ Official Online Store (www.kose.com.my) are non-returnable, non-refundable or exchangeable unless the product is damaged/defective at the point of receiving or if wrong items are received.
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